Privacy Policy

We are Benchara.in and we operate/Manage the website, www. Benchara.in. We are committed to protecting your privacy.

We value your trust - This is the reason why we emphasize and care about your privacy. This Privacy Policy describes how we gather information from you when you visit www.Benchara.in and how we may use and share that information.

Our privacy policy can be subject to change from time to time, please review this policy to be aware of the changes.

By visiting our "website", you are accepting the practices described in this Privacy Policy and the accompanying Terms and Conditions.

In this Privacy Policy, the words “we,” “us” and “our/ website” refer to Benchara.in

The Information We Collect

  • Personally Identifiable Information (personal data) - Personal Data is information that identifies you or can be used to identify or contact you (collectively, “Personal Data”). Such Personal Data may include your name, address, email address, telephone number, date of birth or any other data required for signing up as a registered user on our website.
  • Billing information - If you purchase a product on our website, we will collect additional information such as name, billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details - Benchara.in collects this information via a third-party vendor such as payment gateway providers or banking institutions.
  • Other Information and Cookies - We may collect additional information, such other Information may include: (a) information that we automatically collect when you visit the website, such as your IP address, Internet service provider, browser type and language, referring and exit pages and URLs, date and time of your visit, amount of time spent on particular pages, what sections of the website you visit, number of links you click while in the website, and similar information concerning your use of the website; and (b) additional information that you voluntarily provide to us regarding your use and interest in our programs, offers, products, and services.

We also use data collection via “cookie” technology on certain pages of the website. Cookies can enhance your online experience by automatically saving your preferences. Cookies also help us provide information that is targeted to your interests providing you with a better online experience on the website.

If you object to the use of cookies for any reason, you may set your Internet browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it. If you decline to receive cookies, you may have difficulty using certain features of the website. A note about tracking cookies Accept / Decline /Dismiss

When you visit, access, or use the website, mobile site, application, electronic newsletter or widget that links to this Cookie Policy (collectively “website”) Benchara.in("we"), Inc. and its "we" use cookies and other tracking technologies to deliver and improve the website, and to display relevant content, products, services and advertising.

Our Privacy Policy explains these technologies and how you can control them.

This notice is intended to appear only the first time you visit the website on any computer.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties.

We do not control the use of cookies by third parties.

  • Behavioral Targeting / Re-Targeting /Advertisements on Benchara.in We partner with a third-party ad network to either display advertising on our website or to manage our advertising on other websites. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide you targeted advertisements based upon your interests. All promotions mail from Benchara.in will be from info@Benchara.in domain.
  • How We Use and Share Your Information To allow third-party service providers to assist us in providing and managing our services. We may make your Personal Information available to certain third-party service providers, such as contractors, agents or sponsors, who help us manage or provide our products and services.

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; Protect the rights of Benchara and others. There may be instances when Benchara may disclose your Personal Information, including situations where we have a good faith belief that such disclosure is necessary in order to: (a) protect, enforce, or defend the legal rights, privacy, safety, or property of Benchara, our Affiliates or their employees, agents and contractors (including enforcement of our agreements and our terms of use); (b) protect the safety, privacy, and security of users of our products and services or members of the public; (c) protect against fraud or for risk management purposes; (d) comply with the law or legal process, including laws outside your country of residence; or (e) to respond to requests from public and government authorities including public and government authorities outside your country of residence.

Any dispute regarding matters arising under the Agreement

To complete a merger or sale of assets - We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

  • Choice/Opt-Out/unsubscribe You may opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You will continue to receive generic ads.

If you want to remove your contact information from all Benchara.in lists and newsletters, please visit unsubscribe.

  • Security Precautions Our Website has stringent security measures in place to protect against the loss, misuse or alteration of Personal Data, Billing Information, and Other Information that we have collected from you at the website.

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Please note: We do not keep your payment card details on file. We use third party providers, including CC Avenue, to process payments, and only these entities see your payment card details.

Grievance Officer In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Bini Thomas
Benchara
Raja Arcade
Pravithanam
Pala, Kottayam -686651

Email: Support@benchara.in

  • Time: Mon to Sat 10:30 to 07:30 IST (Indian Standard Time)

Return & Shipping

Order Tracking - Once you place an order on Benchara.in you will receive an email acknowledgement. This e-mail will have the details of the products purchased, taxes and shipping charges, if applicable. In our next e-mail you will receive the shipping & tracking details of the purchased product/s within 48 hours, post the successful completion of your order.

In the event of a problem in processing your order, we will notify you via e-mail requesting further information.

  • Charges - The charges for shipping products shopped at Benchara.in depends on the location to which you want your purchases to be shipped. We offer free shipping to customers residing in India*. For orders placed outside India, International shipping charges and applicable taxes will be charged to the customer. You might also incur country specific charges. Please check your delivery destination for further details.
  • Delivery - The purchased products from Benchara.in will be shipped to the address provided by you in our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. For orders within India, door to door delivery is not available. The courier would be sent to the DTDC branch nearest to PIN provided. In case of multiple orders, items may be shipped under single purchase orders. This is to facilitate quicker and safer shipping of various items. Your order dispatch time will be between 10.00 am to 6.00 pm unless otherwise specified. Benchara is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of Benchara. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier delays or cardholder's credit card or bank delays or acts of God.
  • Pick up delivery – Benchara also allows its customers to collect their purchased products, to feel and try their purchased products, through our designated pick up center, if they do not wish to opt for courier services.
  • Time Frame - We will always strive to deliver your products as per your schedule, however all products might not reach at the designated time. The delivery of your product is based on the type of product you have purchased. The orders placed during our business hours (India) will be shipped within 14 business days. Please note the: The delivery time can also vary based on the location as well. Customers within India can expect to receive their orders within 3 to 14 working days and all international customers can expect to receive their orders within 2 to 4 weeks.
  • Our Service Providers - we have partnered with multiple service providers across different counties to ensure your purchased product reaches you safely and on time. Our courier service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our warehouse.
  • Shipping Charges - Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg. As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 8kgs. If you wish to proceed with further purchase you may place a new order. For customers outside India, International shipping charges as well as duties and taxes as applicable are payable by the customer. Handling or convenience charges may apply for international orders. Shipping charges outside India can be viewed at the check-out session. Product prices are inclusive of all local taxes. Any additional customs duties or taxes on international orders will be borne by the customer at the time of delivery.